First Visit Expectations

If you’re like most patients, you appreciate being informed before arriving at the dentist. Below is an overview of what you can expect during your first visit to Helotes Gentle Family Dentistry.

Let’s get to know each other

Your first visit is not only about our team getting to know you, but also about you getting to know our team. In the time we spend together, we encourage you to ask questions, express your concerns, and share with us anything you want us to know to help make your care as individual as you are.

Part of getting to know you and providing safe, personalized support involves reviewing your medical history. Certain medical conditions and medications and can influence your treatment protocols – so you will be asked to provide a list of your medications and their dosages (including vitamins and supplements). 

A full-mouth series of x-rays and a comprehensive oral exam of your teeth, gums, mouth, and jaw will be performed, including a non-invasive oral cancer screening.

You’re in great hands

If you haven’t been to a dentist for a while, please don’t worry. You’ve made an important decision – no need to feel guilty!

Once your entire exam is complete, Dr. Keepers will talk with you about her findings. Together you can create a healthy, effective treatment plan that best meets your dental and personal requirements. We can prioritize and stagger your treatments to give you a smile you deserve in a timeframe you can afford.

Finally, we want you to know we will go above and beyond to make you feel relaxed and safe. Not only is your physical comfort important to us, but your emotional comfort is as well. So, come in, recline and unwind – you’re in great hands.

Financial and Insurance Information

If you do not have an insurance provider, we accept the following financing options: CareCredit: Convenient monthly payment plans from CareCredit allow you to pay over time with no annual fees or prepayment penalties (subject to credit approval). CareCredit is the nation’s leading patient payment program that allows you to finance 100% of your dental care with no money down, no interest, no up-front costs, no annual fees, and no prepayment penalties.

We are a PPO providers for most insurance companies. We will be more than happy to submit all insurance forms for you and help you recover the most from your benefits. We will do everything we can to help you afford the treatment you need and want.

We accept payments in the form of cash or check, as well as MasterCard®, Discover®, and Visa®. We strive to make your experience as comfortable and stress-free as possible, and we are happy to answer any questions you may have regarding your financial options.